CSS & CSU
Smart service fees
Terral, Inc.’s pricing adapts to the property owner’s profile and to responsibilities in the event of a dispute.
Follow-up Service Commission (CSS)
Based on the property owner’s profile
When there is no cancellation
In the event of a cancellation after the payout, without a dispute
- Professional: 9% deducted from the payout
- Individual: 12% deducted from the payout
Emergency Service Commission (CSU)
Based on the parties’ responsibility
In the event of a cancellation with a dispute
Dispute*: arbitration by Terral, Inc.
- A flat $130 fee replaces the CSS
- It is charged to the responsible party
Payout* = booking amount minus a CSS fee and transfer costs.
The CSS is deducted from the traveller’s settlement in the event of a cancellation without a dispute before the payout.