We respect your privacy. This policy explains what data we collect, why, how we protect it, and what your rights are as a user of the Terral, Inc. platform.
Terral, Inc. is a peer-to-peer (C2C) home rental platform, connecting property owners (Hosts) with travelers. We are the data controller for all data collected through our mobile app and website.
We only collect data necessary for the service to function.
| Category | Examples |
|---|---|
| Identity | First and last name, profile photo, date of birth |
| Contact | Phone number, email address |
| Legal identity | National ID, passport, driver's license, verification selfie |
| Properties | Address, photos, description, price, calendar |
| Payments | Transaction data (card numbers are never stored) |
| Messaging | Messages exchanged between users or with support |
| Browsing | IP address, device, activity logs |
| Location | Approximate position (with your consent) |
It may be shared with:
To exercise these rights: contact us via the contact form. Guaranteed response within 30 days.
Consent can be withdrawn at any time, with no retroactive effect.
You can delete your account and all your personal data at any time, with no justification needed.
Follow the steps in the app or via the dedicated page to delete your account and erase your data.
After deletion:
The mobile app does not use cookies.
Our website may set cookies strictly necessary for operation (session, security). No advertising tracking cookie is set without your explicit consent.
We may update this policy at any time. In the event of a material change, you will be notified at least 15 days in advance by email or through the app.
If your rights are not respected, you may file a complaint with the competent data protection authority in your country.